Customer Services[

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Dedicated on-going support
Elevate is a service-led solution. We’re committed to providing the best possible support to help make your job easier. Whether you’re fully up to speed with wrap platforms or using one for the first time, our support can be tailored to meet your individual needs.

Once you’re set up with Elevate, our Customer Services representatives provide ongoing support and guidance on everything you need to get the most use out of the platform for your business.

We believe we’ve recruited excellent customer services people from a range of different industries.  We’ve also involved advisers in the design of a customer-centric training programme. The result is accredited staff with a deep, working knowledge of the platform and the skills to help you through any problems.

Our approach
We have clear service commitments:

• We have listened to your feedback to design our customer services model.
• We have recruited people with a passion for customer service.
• We have given them an innovative, intensive training programme.
• We empower our people to do whatever it takes to deliver for you.
• We have a high performance culture with the emphasis on quality, not quantity.
• We don’t believe in Interactive Voice Response (IVR) telephony systems or touch-tone menus. You can speak directly to someone between the hours of 8am and 6pm, Monday to Friday.

 Our promises to you

• We aim to resolve 90% of your queries at first contact.
• We aim to resolve 100% of your queries within 24 hours – and keep in touch with you throughout the process.
• We will answer 90% of calls within 10 seconds

We value your comments and encourage your feedback after every call to improve our service to you.