• Customer communications From time to time, we may need to mail your clients to keep them informed of changes in legislation or changes to their plans.

    You can find details about the recent communications that we have sent to your clients in the table below.

  • When Who was it sent to? Main message
    March 2017 Elevate clients

    We are updating Elevate client terms and conditions, to reflect that Elevate is now part of Standard Life. Letters will start to arrive with your clients from mid- March onwards. The changes will come into effect towards the end of April.

    View the letter to clients with Direct Debit instructions

    View the letter to clients without a Direct Debit

    View ‘Update to your Elevate terms and conditions’ leaflet

    View the Elevate terms and conditions for clients

    November 2016 Elevate clients Elevate has changed ownership from AXA to Standard Life. View the letter we are sending to your clients from 7 November.
  • Contact us - If you want any more information about these, or any other, communications then please speak to your Business Development Manager or call us on 0345 129 9993. As part of our commitment to quality service and security, telephone calls may be recorded.