This content is for customers. If you are an adviser please visit our adviser site


We're committed to providing all our customers with excellent service. It's important to us that you’re able to access our products and services in a way that suits you, so we ensure that we can accommodate visual, hearing, cognitive or motor impairments.

Our services have been adapted to make it as easy as possible for everyone to communicate with us.

Services we offer in Alternative Formats

If you have a visual impairment

There's a choice as to how you receive correspondence once you've joined us. We can offer:

  • Large Print
  • Braille
  • Audio CD

If you’d like to receive the above please contact us at:

PO Box 6877
RG24 4RT
Telephone number: 0345 600 2399

Using our websites

We're constantly working to make our websites as accessible and usable to the widest possible audience.

Our websites are designed to work with the accessibility options in IOS and Android on tablet and mobile devices, and should also work with all major screen reader software.

We use larger text, bigger buttons and links so you can use it more easily. You can increase the font size in your browser to make the links and buttons larger.

Here's some useful guidance from the BBC on: