Ensure you keep your computer's anti-virus software and firewall settings updated regularly. We will never ask you for your password or security details, or send you emails asking you for these. If you receive a request for your details from anyone (even if they are using the Elevate name and logo and appear to be genuine), don't supply them. You can report any suspicious emails to us immediately by emailing us at firstname.lastname@example.org. If you believe any aspect of your account security has been compromised, change your password and then contact us immediately.
Get Safe Online is a joint initiative between the UK Government, law enforcement agencies, leading businesses and the public sector. Their aim is to provide computer users and small businesses with free, independent, user-friendly advice that allows you to use the internet confidently, safely and securely. You should consider their advice and follow the recommendations given.