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Stay vigilant

Ensure you keep your computer's anti-virus software and firewall settings updated regularly. We will never ask you for your password or security details, or send you emails asking you for these. If you receive a request for your details from anyone (even if they are using the Elevate name and logo and appear to be genuine), don't supply them. You can report any suspicious emails to us immediately by emailing us at If you believe any aspect of your account security has been compromised, change your password and then contact us immediately.

Get Safe Online

Get Safe Online is a joint initiative between the UK Government, law enforcement agencies, leading businesses and the public sector. Their aim is to provide computer users and small businesses with free, independent, user-friendly advice that allows you to use the internet confidently, safely and securely. You should consider their advice and follow the recommendations given.

Keep your details safe

  • If you do not need a printout you should shred it or discard it in confidential waste bins once you no longer need it. You should also always ensure that you immediately collect any printouts from public or shared printers
  • Don't share login details with anyone and don't write it down or store it on your computer. When selecting your password and memorable phrase choose something that would be difficult for someone else to guess
  • Never leave your computer unattended while logged in
  • Ensure you are not being overlooked when you access sensitive or confidential data
  • When using a computer, particularly at work or in a public place, where possible you should clear the cache as the computer may store your information.